Department for Environment Food & Rural Affairs: interaction designer. Supported a team to deliver final application type for Waste Permitting. Helped team focus on meeting user needs and prioritising work based on analytics and available data. Helped team to recognise benefits of aligning front end with the GOV.UK Design System and generally simplifying applications wherever possible.
Ministry of Justice Digital & Technology: Head of Design (interim role). Advocate of inclusive design, creating momentum and focus on building more accessible end-to-end services. Built, supported and empowered a design team of 25 interaction and service designers. Led multiple successful permanent recruitment campaigns improving ratio from less than 10% to over 50%. Implemented Design Operations and design leadership across all business areas. Delivered first ever list of public facing services and the MoJ Design System. Responsibility for MoJ products and services meeting accessibility standards.
Ministry of Justice Digital Services and National Offender Management Services (NOMS): Moving People Safely and Prison Reception – discovery, alpha, beta delivering transformational digital services that will improve safety, build consistency and reliability, better standards and save both time and money
Home Office Digital: Single Intelligence Platform – discovery team for wide ranging digital transformation of the way Home Office departments collate, develop and share intelligence information
Home Office Digital: Corporate Services and service desk – discovery and continuous improvement of multiple services
Google: various corporate and event services
Hugo & Cat: Royal Mail and Ikea
Ministry of Justice Digital Services: discovery and alpha of Government Digital Service Exemplar, Civil Claims, in collaboration with HMCTS and discovery phase of Digital Case File in collaboration with multiple police forces and Home Office plus helped build design team and community
Intel’s Open Technology Centre: design, prototyping and product leadership for multiple strands of work covering mobile, tablet and netbook applications and OS plus open source community design leadership
EMC: Barclaycard design thinking and concepts
The Guardian: reworking of Guardian Jobs