Product and design at Bright & Matt
I have worked across digital transformations in government, non-profit and commercial with a wide range of experience in leadership, product management, service design, user experience, interaction design and user research.
Strengths: highly self-motivated and able to motivate within a team. Reliable and extremely hard working. Unquestionable initiative and first-rate organisation. Natural communication and influencing skills.
Motivations: technology, design, networking, psychology & behaviour, photography and collage, film, music, literature, architecture, parenting and education, communication, presentation of ideas.
Recent projects overview
Over the last nine years, I have worked on a wide variety of projects and services. Working in small or large teams with other product owners, designers, researchers, developers and delivery managers in a rapid, productive lean agile environment with a focus on delivering value not an abstraction of it.
Understanding both user needs, business requirements and a project’s scope, I work as part of teams that sketch things and code things quickly, getting stuff in front of people at the first available opportunity.
Research and delivery is king and the product and service is the focus.
Ministry of Justice Digital & Technology: Head of Design (interim role) leading and building an empowered design team of 25 interaction and service designers. Led multiple successful permanent recruitment campaigns improving ratio from less than 10% to over 50%. Implemented Design Operations and design leadership across all business areas. Projects include: MoJ Design System, Register of Public Facing Services and accessibility capabilities.
National Office of Statistics: working as part of multi-skilled teams transforming organisation to deliver better customer experiences through improved business services and online survey solutions
Ministry of Justice Digital & Technology: Moving People Safely and Prison Reception – discovery, alpha, beta delivering transformational digital services that will improve safety, build consistency and reliability, better standards and save both time and money
Home Office Digital: Single Intelligence Platform – discovery team for wide ranging digital transformation of the way Home Office departments collate, develop and share intelligence information
Home Office Digital: Corporate Services and service desk – discovery and continuous improvement of multiple services
Google: various corporate and event services
Hugo & Cat: Royal Mail and Ikea
Ministry of Justice Digital Services: discovery and alpha of Government Digital Service Exemplar, Civil Claims, in collaboration with HMCTS and discovery phase of Digital Case File in collaboration with multiple police forces and Home Office plus helped build design team and community
Current: Service design/product leadership/user experience at Bright & Matt. Worked with Ministry of Justice Digital & Technology, Home Office Digital, Methods Digital/ONS Digital, Potato/Google, Hugo & Cat/Royal Mail/IKEA, EMC/Barclaycard, Intel/Amazon/Facebook, The Guardian Media Group.
UX Designer, Lab49 London 2009-2010: Projects include design and build of capital markets trading applications in Flex, Silverlight, HTML5 and introducing UX design principles into banking cultures. Building a UX team from 3 to 20 and increasing the UX culture in the organisation in 12 months. Bringing a stronger UX design influence into Agile Scrum projects.
UX Designer/IA, Fjord/The Team/WARL/TUI 2009: Projects include full spec, design, research and implementation of an international agency intranet. UX/EA lead for corporate intranet implementation. Major retailer online clothing feasibility and competitor analysis, requirements workshops, presentation. EA lead on travel provider multi-campaign roll out.
IA/UX Design lead/Content, Capital Accumulation Ltd 2006-2009: Lead for best practice design, brand, user journeys and site layouts with emphasis on user experience. Extensive audience development strategies. Key member of management team set volume and conversion targets on all online and web projects. Management of design team and site content team. Strong advocate of new social media tools as driver of new traffic and site innovation.
Producer/Video editor, Petcar Productions 2002-2006: Working predominately across online, TV, video, theatre and general production services in London, Brighton and South Africa. Work completed for Channel 4, SABC (South African state TV), Distell, BBC Worldwide, London Metropolitan University, Incisive Media. Key skills: production, video editing (online and offline), DV camerawork, sound, scriptwriting, research, design, photography, technical backup.
Head of online content, Monyguru, 1999-2001: Content manager: finance-related news, articles and research; printed research material; liaison editorial, research department, management; writing, subbing and presentation. Responsibility for implementation of all online content and editorial strategies. Early ‘How users read online’ strategies. User experience of content.
Listings manager, TV Media Publishing 1998-1999: Listings solutions, Brighton. Responsible for TV listings pages for international clients; development of film review databases; terrestrial and satellite television databases.
Additional experience: Associate Producer, Docos TV Documentary Consultancy and publisher. Photographer, UK/South Africa. Professional photography experience: corporate, school, people, promotion. Freelance artist working in schools.