UX and Interaction Designer at Bright & Matt
EXPERIENCE interaction design, product leadership, design strategy, service design, IA, user journeys/cases, sitemaps, audits, requirements documentation, personas, user testing, branding, content strategy, persuasion architecture concepts, A/B testing, creative ad campaigns, conversion targets, software design processes, HTML, CSS, video
STRENGTHS Natural communication and influencing skills. Highly self-motivated and able to motivate within a team. Reliable and extremely hard working. Unquestionable initiative and first-rate organisation.
MOTIVATIONS Technology, design, networking, psychology & behaviour, photography and collage, film, music, literature, architecture, parenting and education, communication, presentation of ideas
CURRENT Interaction design/product leadership/user experience at Bright & Matt. Currently working with Home Office Digital Services. Have worked with Ministry of Justice Digital Services, Potato/Google, Hugo & Cat/Royal Mail/IKEA, EMC/Barclaycard, Intel/Amazon/Facebook, The Guardian Media Group. Recent work delivering government digital services and strategy (external and internal), corporate UX strategy, transformation lead, product design, mobile apps, tablet/iPad apps, netbook OS, open source design community and various network/communities/personalisation projects.
UX DESIGNER/IA, LAB49 LONDON 2009-2010: Projects include design and build of capital markets trading applications in Flex, Silverlight, HTML5 and introducing UX design principles into banking cultures. Agile Scrum, IA, interaction design, personas, branding, functional prototypes, concept models. Building a UX team from 3 to 20 and increase the UX culture in the organisation in 12 months. Bringing a stronger UX design influence into Agile Scrum projects.
UX DESIGNER/IA, FJORD/THE TEAM/WARL/TUI 2009: Projects include full spec, design, research and implementation of an international agency intranet. UX/EA lead for corporate intranet implementation. Major retailer online clothing feasibility and competitor analysis, requirements workshops, presentation. EA lead on travel provider multi-campaign roll out.
IA/UX DESIGN LEAD/CONTENT STRATEGIST, CAPITAL ACCUMULATION Ltd 2006-2009: Lead for best practice design, brand, user journeys and site layouts with emphasis on user experience. All IA, taxonomies, research, storyboarding, paper prototyping. Extensive audience development strategies. Key member of management team set volume and conversion targets on all online and web projects. Management of design team and site content team. Strong advocate of new social media tools as driver of new traffic and site innovation.
PRODUCER/VIDEO EDITOR, PETCAR PRODUCTIONS 2002-2006: Working predominately across online, TV, video, theatre and general production services in London, Brighton and South Africa. Work completed for Channel 4, SABC (South African state TV), Distell, BBC Worldwide, London Metropolitan University, Incisive Media. Key skills: production, video editing (online and offline), DV camerawork, sound, scriptwriting, research, design, photography, technical backup.
HEAD OF ONLINE CONTENT, MONEYGURU, 1999-2001: Content manager: finance-related news, articles and research; printed research material; liaison editorial, research department, management; writing, subbing and presentation. Responsibility for implementation of all online content and editorial strategies. Early ‘How users read online’ strategies. User experience of content.
LISTINGS MANAGER, TV MEDIA PUBLISHING 1998-1999: Listings solutions, Brighton. Responsible for TV listings pages for international clients; development of film review databases; terrestrial and satellite television databases.
ADDITIONAL EXPERIENCE: Associate Producer, Docos TV Documentary Consultancy and publisher. Photographer, UK/South Africa. Professional photography experience: corporate, school, people, promotion. Freelance artist working in schools.